XI Test 1001: Success Questions
1. When a managed threshold is exceeded, a management agent issues a:
2. What three configurations must be checked in order to avoid conflicts that could cause a modem to fail?
A. Electrical flow, analog signaling, and plug-and-play compatibility
B. Serial COM ports, I/O addresses, and IRQ settings
C. Serial COM ports, RAM, and Windows95 compatibility
D. IRQ settings, COM ports greater than 4, and sufficient disk space
3. A customer calls saying that the new modem they just installed is not connecting to their Internet Service Provider. They hear the dial-tone and the other modem answering, but the connection is dropped within a few seconds. What might be a logical reason for this?
A. The modems are incompatible
B. The modem is configured on the wrong COM port
C. The customer has call waiting and another call is disrupting the connection
D. The customer checked the "only connect at this speed" option and the ISP's modems are not as fast as the customer's.
4. If a workstation is located in an area where many small electrical devices are used, how should power to the computer equipment be obtained?
A. Daisy-chain a power-strip on an existing strip to assure you have enough outlets
B. Make sure the office has a 220v power source available
C. Place the computer on a separate outlet, and use a UPS if electrical drops or surges are identified.
D. Make sure all extension cords are UL approved.
E. Place the PC on a UL approved power strip with no more than 3 other devices on the same strip
5. Complete virus protection consists of:
A. Anti-virus software on the workstations to prevent entry to the network
B. Anti-virus software on user's floppy diskettes
C. A bootable diskette that is write-protected that contains anti-virus software
D. Anti-virus software on the server and on the workstations
6. When you suspect a virus has infected a workstation on your network, the best way to initiate a virus scan is to:
A. Run the virus software from the network if the network is continually monitored for viruses
B. Run the virus software from another workstation
C. Run the virus software from a known virus free workstation
D. Boot the workstation with a write-protected diskette that contains the anti-virus software.
7. Once the problem has been identified, the next logical step is to:
A. Check the WEB for newer drivers when a hardware component is at fault
B. Develop a plan to correct the problem
C. Replace the problem component
D. Do a clean reboot of the PC
E. Make sure all users are logged off the network.
8. A preliminary step in the troubleshooting process is:
A. Replacing questionable hardware
B. Verifying that the failed process had worked properly at one time
C. Verifying link lights on all hubs and routers
D. Resetting all hubs and routers
E. Verify that the servers are running
9. Which utility would you use to check your IP configuration on a Windows 95/98 system?
10. You are the LAN administrator for 32 workstations. You notice that during the day, when the lights are off, the network functions perfectly. At night, when fluorescent lights are turned on, a few workstations on a particular subnet do not function properly. What is the most likely cause?
A. Cabling was improperly laid over a fluorescent light
B. Recommended cabling length has been exceeded
C. Server is unavailable because backups are performed at night
D. A defective NIC is beaconing
E. All choices given are valid concerns
11. Your modem is located on COM2 and will not function. What is the most likely cause of the problem?
A. Conflict with IRQ3
B. Conflict with IRQ4
C. Conflict with port 80
D. Incorrect ISP address
E. Incorrect ISP phone number
12. While troubleshooting a PC that won't connect to the network, you find that using a different port on the wiring closet hub fixes the problem. What should be done immediately?
A. Replace the NIC
B. Replace the existing NIC drivers
C. Attempt to connect to the network and transfer a file
D. Document the problem and situation
E. Replace the hub
13. When eliminating common variables to determine a hardware vs. software problem, you should:
A. Inspect all connections
B. Identify any recent changes to the computer
C. Scan the disk for viruses and file errors
D. Reload the operating system
E. Log on as a different user
14. Prior to any network implementation, which of the following must be accomplished? (Choose two)
A. Disable network logons
B. Implement network load balancing
C. Compile documentation
D. Determine needs and expectations
E. Disconnect all power supplies from network cabling
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