141. You are the network administrator of a 200 node LAN. A user calls and tells you that she is getting an error message when she tries to access the company calendar program. Which of these steps should you perform to diagnose the problem?
A. Look to see if the server is operational
B. Ask the user for their password to see if they are following proper login procedures.
C. Have the user reboot the PC and try again
D. Check to see if the user has rights to the program and/or folder where the program is located
E. Review the troubleshooting log to see if similar problems have been reported.
142. A member of the finance department calls you and states that she cannot print to the network printer. She is a member of a group that has permission to print, and all other members of the group are able to print to the printer. What is the most probable cause?
A. Her user access permissions are set wrong
B. Her printer domain is set wrong
C. Her share access is set wrong
D. She is not a member of the Administrators group
E. None of the above are correct
143. You are the network administrator for an advertising firm in New York. Some users are complaining that they can not get on the corporate network. The corporate offices are in Dallas, Texas. To begin the troubleshooting process, you _____________.
A. Check the server for active connections
B. Reboot the server
C. Check the web site of your operating system maker for bug reports
D. Reload the client O/S
E. Install a WINS server
144. A new PCI 100BaseT NIC has been installed in your workstation, but it can not communicate with the network. There are no resource conflicts, and manufacturer diagnostics find no problem. Which of the following would be a helpful troubleshooting tool?
A. Internal MAU loopback
B. External MAU loopback
C. Internal hardware loopback
D. External loopback connector
E. External hardware loopback
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