Maintenance can fall into two categories: Proactive and reactive. The former is all the digital domestic chores that keep little fires from becoming raging infernos. This is akin to changing the oil in a vehicle before engine wear destroys the motor.
The latter form of maintenance or reactive maintenance can be dealt with quickly if you have laid out a solid SOP, as defined in the previous chapter. Here you will learn some concepts of what should be entered in THE BOOK.
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