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Despite what it may at first appear there are many sources of good information for troubleshooting. In fact, the challenge comes from having too much data. Again, this is where proactive data gathering pays off. Ideally, gather this information BEFORE there is a problem. In fact, proactively seeking it out as soon as you walk into a new network environment would be a good idea. Some sources include:
The single most important item to remember is to develop a logic scheme that divides the challenge into small pieces.
When starting a troubleshooting task, it is useful to have a systematic plan for how to approach diagnosing and solving the issue at hand. Here is a general troubleshooting strategy that you should be aware of, for Network+:
Because a good troubleshooting methodology is important to success as a network technician (and success on the Network+ exam), well look at each of these in more detail next.
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CertiGuide for Network+ (http://www.CertiGuide.com/netplus/) on CertiGuide.com
Version 1.0 - Version Date: November 7, 2004
Adapted with permission from a work created by Tcat Houser and Helen O’Boyle.
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