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Table Of Contents  CertiGuide to A+ (Operating Systems)
 9  Chapter 0000:  How to Get There

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XI  Chapter 0000: Test For Success Questions
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XII  Chapter 0000: Test For Success Answers

1. What happens when you delete a file from the Recycle Bin?

A. Clusters are flushed.

B. The files are moved to C:\Windows\Temp.

C. Sectors of hard drive are blanked/erased.

D. Associated entries in the FAT are removed.

Explanation: Recall that the Recycle Bin is a temporary holding place for deleted files, designed to give you one last chance to retrieve a deleted file before you empty the recycle bin, or specifically delete one or more files from it. When a file is deleted from the Recycle Bin, or the Recycle Bin is emptied, the file is removed from disk, so it is not true that the files are moved to a temp directory after being deleted from the Recycle Bin. Clusters are not flushed, and hard drive sectors are not erased – that term implies that the data is somehow wiped out, which doesn’t (normally) happen on Windows. However, the clusters related to the file can no longer be accessed, because the FAT entries (directory entries) allowing access to the file have been removed.


2. Your sound card is not working and when you look in Device Manager, the Sound card shows up with an exclamation mark. What should you do? (Choose two)

A. Ensure that the speakers are compatible.

B. Make sure the sound card is on IRQ14.

C. Select the default multimedia CODEC device.

D. Start the Hardware Conflict Troubleshooter from within Windows Help.

E. Select the properties of the sound card and examine the resources tab for conflicting resource settings.

Explanation: If the sound card shows up with an exclamation point, then something is wrong with its configuration and you should take steps to find out what. You shouldn’t be worrying about the speakers yet, since whether or not you have the right speakers won’t matter until you can get the sound card to show up without an exclamation point in Device Manager, by correcting its configuration. The sound card would not normally use IRQ 14, which you can recall from A+ Core, is normally the Primary IDE channel interrupt. And CODEC’s, like speakers, are not an issue until you have resolved the hardware configuration issue.


3. Your Windows 98 computer is having display-related problems. Where can you adjust the graphics hardware acceleration so that you can troubleshoot the problem?

A. Control Panel, System, Performance, Graphics.

B. Control Panel, System, Display Settings, Graphics.

C. Control Panel, System, Device Manager, Display Adapter Properties, Graphics.

D. Control Panel, System, Hardware Profiles, Display Settings, Graphics.

Explanation: The other choices aren’t correct. In particular, note that this is NOT done in the Display Adapter configuration area. It is done in the system performance area.


4. A customer calls you and explains that he can't display an entire web page even though he has a 17 inch monitor, and that he has to use the scroll bars to go from right side to the left side. What would you change in his display settings?

A. Click Advanced and change to large font.

B. Click Advanced and change the screen size.

C. Slide the screen area bar over to 800 by 600.

D. Adjust contrast control until the screen has shrunk in size.

Explanation: This question assumes that the reader will assume the user was previously using a lower resolution like the VGA default of 640x480. Increasing the resolution will allow more information to be displayed on the screen. Changing to a large font will reduce the amount of information on the screen rather than increase it. The screen size is not changed via the Advanced tab. Adjusting the contrast will only change the relative brightness of what appears on the screen.


5. How do you make hidden files visible in Windows 95?

A. Tools, Options, Show All Files.

B. Windows Explorer, View, Folder Options, View tab, Show All Files.

C. Windows Explorer, File, Preferences, Unhide All Files.

D. Control Panel, Device Manager, File Attributes, Unhide.


6. How do you set the system time? (Choose three)

A. Command prompt, 'time'.

B. Device Manager, select Clock.

C. Control Panel, select Date/Time.

D. Taskbar properties 'show clock.'

E. Double-click on the clock in the system tray.

Explanation: There is no clock option in Device Manager, and showing or not showing the clock in the task bar does not change the time on it.


7. Home/office desk, presentation, and portable/laptop are examples of __________.

A. Users profiles.

B. System profiles.

C. Hardware profiles.

D. Power option settings.

Explanation: User and system profiles typically apply regardless of hardware settings or location, so the answer is between C and D. The answer could be C, but in this case D is the more likely answer. You can select names for hardware profiles, and theoretically, you could choose the above names for them, but that’s unlikely. D. Power option settings is more likely to be correct because the listed terms are pre-set power schemes in the Control Panel’s power management applet.


8. You need to create a Windows 98 startup disk. You open the Add/Remove Programs applet and click 'Create Disk' from the ______.

A. Install Tab.

B. Create Disk Tab.

C. Startup Disk Tab.

D. Windows Setup Tab.

Explanation: The Install Tab and Windows Setup tab don’t contain an option to ‘Create Disk’. There is no Create Disk Tab in Add/Remove Programs. Add/Remove Programs only contains Install/Uninstall, Startup Disk and Windows Setup tabs.


9. How do you rearrange your Start Menu in Windows 9x?

A. Click Start and choose Arrange.

B. Click the corresponding applet in the Control Panel.

C. Right-click on the Start button and select Explore.

D. Right-click on the desktop and choose Start Menu.


10. Your customer calls and complains that sometimes his desktop icons look different, but after rebooting they return to normal. What shortcut can he use instead?

A. <Alt>+<F4> to refresh memory.

B. <Alt>+<TAB> to refresh memory.

C. <Shift>+<F4> to refresh memory.

D. <Shift>+<F8> to refresh desktop.

Explanation: <Alt>+<F4> is used to close the current window. <Alt>+<Tab> is used to cycle among active tasks in the task manager.


11. You are troubleshooting a system that has a malfunctioning mouse. You need to check the Device Manager for conflicts. Since the mouse does not work, what key toggles you from the desktop to the taskbar?

A. <ALT>

B. <TAB>


D. Arrow key.

Explanation: <Tab> will toggle you from desktop navigation to task bar navigation (particularly, to the Start button). <ALT> and <CTRL> do nothing in this situation. The arrow keys can be used to navigate among items on the desktop.


12. What TAB in the System Configuration Utility displays items that are automatically run on boot?

A. Startup


C. General

D. Boot

Explanation: General and SYSTEM.INI are tabs in the System Configuration Utility, but they are not used to control which programs are run on system boot. There is no Boot tab in the System Configuration Utility.


13. In Windows Explorer, which two of the following will successfully create a new folder?

A. File, New, Folder.

B. Folder, Create, New Folder

C. Triple Click in Display Window

D. Right Click in Display Window, New, Folder.

E. Edit, Create, New, Folder.


14. What should you do first to adjust your display resolution?

A. Flash the BIOS first.

B. Refresh your desktop.

C. Update your Windows drivers with the latest available version.

D. Check for 16 bit drivers loading in your SYSTEM.INI.

Explanation: This choice will ensure that you’re using the latest (hopefully least buggy) drivers for your graphics card, before you stress it with a higher display resolution.


15. You change video resolution on your system and reboot. You cannot see anything on your screen as it boots. The hard drive finishes loading the Operating System. How can you safely reboot the computer so you can access Safe Mode?

A. Press CTRL+ALT+DEL twice.

B. Reset power to the computer.

C. Press Alt + F4. and then press Enter.

D. Press and hold CTRL+BREAK.


16. How can you close a program that has quit responding without shutting down Windows 95?

A. Press CTRL+ALT+ DEL twice.

B. Run unlock.exe.

C. Open another instance of the application and close it.

D. Press CTRL+ALT+ DEL. Select program listed as not responding and click the 'End Task' button.

Explanation: None of the other options will accomplish the task. Opening another instance of the program and closing it will close that new instance, not the one that is currently listed as ‘not responding’.


17. You uninstall an application. When looking at the Start Menu, its shortcut is still there. What two methods can be used to remove the shortcut?

A. Reboot the PC and allow the uninstall to complete.

B. Delete the item from the Device Manager.

C. Refresh Windows Explorer using the F5 key.

D. Right click the taskbar and choose Properties. Click Remove on the Start Menu programs Tab.

Explanation: Refreshing Windows Explorer and deleting the item from Device Manager would not affect the Start menu.


18. Which key can you hold down after seeing the Windows logo to stop an application in the startup folder from executing?

A. F8





19. A long file name in Windows 9x can be changed using which method? (Choose two)

A. In Windows Explorer, choose File, Rename.

B. From an MS-DOS prompt, type 'ren <filename> <newfilename>'.

C. From the Control Panel, click System, then click Rename.

D. In Windows Explorer, choose Tools, Rename File.

Explanation: There is no option to rename, in Control Panel, System, or under the Windows Explorer, Tools menu.


20. A bootable floppy disk can be created in which 4 ways in Windows 9x? (Choose three)

A. FDISK A: from a command prompt.

B. In Windows Explorer, right click on A drive, choose Format, Floppy System Files.

C. Format a: from a command prompt.

D. Format a:/s from a command prompt.

E. Format a:/s from the Start, run command box

F. Control Panel, Add/Remove Programs, Startup Disk Tab.

Explanation: FDISK is used to partition hard disks, and format a: by itself will not create a bootable floppy, since a bootable floppy must contain system files.


21. You are troubleshooting a computer that does not have a working mouse. You have made it into the Device Manager. Which key will move from one device to another? (Choose two)






22. Which key combination switches a user between applications that are currently running in Windows?

A. <FN>+<TAB>

B. <ALT>+<TAB>



Explanation: <ALT>+<Tab> switches a user between applications that are currently running. The other key combinations given do not.

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XI  Chapter 0000: Test For Success Questions
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CertiGuide to A+ (Operating Systems) ( on
Version 1.0 - Version Date: January 7, 2005

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