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Table Of Contents  CertiGuide to A+ (Core Hardware)
 9  Chapter 1100:  Troubleshooting

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XXII  Chapter 1100: Summary

In this chapter you learned about the techniques and tools used to successfully troubleshoot a malfunctioning PC. First, you learned about the mindset that must be taken by any PC technician to successfully troubleshoot a PC. Then, you were shown various methods of critical thinking to help diagnose challenges.

Next, you learned about the various tools that should be handy anytime you are troubleshooting PCs. You were then shown the AMI beep code set that can be used to troubleshoot PCs during the POST phase.

Following that, you learned about different networking challenges, including cable issues, NIC issues, and protocol issues. You learned about the IEEE CSMA/CD Ethernet protocol and how it can present challenges for network connectivity.

Next, you were shown various issues that can arise with printers. This included a discussion about printers, paper, ink, and sensors. Finally, you were shown how the environment that a computer is in could affect its performance.


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