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Domain 2.0: Diagnosing and Troubleshooting
This domain requires the ability
to apply knowledge relating to diagnosing and troubleshooting, module
problems and system malfunctions. This includes knowledge of the symptoms
relating to common problems.
2.1 Identify common symptoms and
problems associated with each module and have to troubleshoot and isolate
- Processor/memory symptoms
- Floppy drive
- Parallel ports
- Hard drives
- Sound card/audio
- Power supply
- POST audible/visual error codes
- Troubleshooting tools e.g. Multimeter
- Large LBA, LBA
2.2 Identify basic troubleshooting
procedures and how to elicit problem symptoms from customers:
- Troubleshooting/isolation problems determination
- Determine whether hardware or software problem
- Gather information from user regarding, e.g.
- Customer environment
- Symptoms/error codes
- Situation when the problem occurred
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CertiGuide to A+ (Core Hardware) (http://www.CertiGuide.com/aplush/) on CertiGuide.com
Version 1.0 - Version Date: December 6, 2004
Adapted with permission from a work created by Tcat Houser.
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