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Table Of Contents  CertiGuide to A+ (A+ 4 Real)
 9  Chapter 4: Diagnosing and Troubleshooting in the Windows OS

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Fatal Errors: Blue Screen of Death (BSOD) or ***STOP
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Lock-ups
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Turning Off Restart on ***STOP

You can turn off restarting to have time to examine the message and turn on some hardware before the restart.

Here are some list of good examples and advice for a quick reference:

  • Stop 0x0000000A IRQL_NOT_LESS_OR_EQUAL: The message means some buggy software (a driver, system service, BIOS, virus scanner or a backup tool) tried to access memory space it should not suppose to access. Check for a newer version, and buy only hardware with good drivers.

  • Stop 0x0000002E DATA_BUS_ERROR: Bad RAM, motherboard or hard disk can cause this error.

  • Stop 0x00000024 NTFS_FILE_SYSTEM: Bad disk or controller. Perhaps disk has bad blocks. Run Chkdsk /f /r to detect and resolve any file system structural corruption.

  • Stop 0x00000050 PAGE_FAULT_IN_NONPAGED_AREA: Bad RAM typically causes such errors, though it can also be a software problem.

  • Stop 0x0000007F UNEXPECTED_KERNEL_MODE_TRAP: Probably some hardware problem.

Read the next part of this chapter about lock ups, sources of problems can be the same!

BSOD Logging

BSOD errors are written to the system log and can be examined using the Event Viewer.


I can recommend this article about troubleshooting stop errors: http://snipurl.com/XP_Troubleshooting

Search the Microsoft Knowledge Base for more information on a particular error.


Previous Topic/Section
Fatal Errors: Blue Screen of Death (BSOD) or ***STOP
Previous Page
Pages in Current Topic/Section
1
Next Page
Lock-ups
Next Topic/Section

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